Refund Policy

Introduction

Thank you for choosing our products. We value your trust and strive to provide you with exceptional quality and service. Due to the specific nature of our products, all items are non-refundable. This policy outlines the terms and conditions regarding this non-refundable status.

Non-Refundable Products

All products sold are strictly non-refundable, regardless of their type or category. Once purchased, items cannot be returned or refunded under any circumstances. We appreciate your understanding of the unique nature of our offerings, which necessitates this policy.

Exceptions

Refunds will not be issued except in the following extraordinary situations:

• The product received is damaged or defective upon delivery.
• An incorrect item was shipped due to a mistake on our part.

In such cases, customers must notify us within 7 days of delivery and provide proof of the issue, such as photographs or video. Upon validation of the claim, appropriate measures will be taken to address the concern.

Process for Exceptional Refund Requests

To initiate a refund request under the eligible exceptions:

• Contact our customer service team via email or phone.
• Provide your order details and evidence of the issue.
• A representative will assess the situation and guide you through the next steps.

Refunds, if approved, will typically be issued through the original payment method within 7-10 business days after approval.

Contact Us

If you have any questions about this policy or need assistance, feel free to reach out to our customer service team. We are always here to help and ensure your satisfaction. Thank you for understanding and for supporting our business. Your trust means everything to us.